FAQ

FeelFlow is a platform to create cards (memories/events) with text, themes/shapes, media (photo/audio/video/multi-image slider) and, if enabled, a guestbook. You can then share the card via a link, generate a PDF if available, and duplicate your creations.

• Sign in and open the dashboard.
• Choose a theme and a shape (portrait/landscape/square/round).
• Fill in the name and date.
• Add your text and media.
• Save.

Go to the registration page, fill in the form with your use ame, email, password, country and preferred language. Submit to create your account.

Use the login form with your use ame and password. If you forgot your credentials, click on "Forgot password".

Click on "Forgot password" on the login page, enter your email. You will receive a link to set a new password (valid for 1 hour).

Yes, you can create a card in guest mode. However, it will not be saved and cannot be shared. To save and publish, you need to create an account.

Account deletion is not self-service. Please contact the administrator via the contact form.

Contact the admin via the contact form to find out the reason and request unblocking.

Go to your profile, "My info" tab. You can change your email, country and preferred language there.

In your profile, "Security" tab, enter your current password and then the new password (min. 8 characters).

In your profile under Referral, you will find your unique code and link. You can also enter a promo code (🎁) in this same tab to unlock advantages.

RBAC (Role-Based Access Control) rights define the actions you can perform according to your role (user, admin, etc.). See the "My rights" tab in your profile.

Use the contact form in your profile, "Contact" tab. Describe your problem, the administrator will reply by email.

From your dashboard, find the card to duplicate and click the ⧉ (Duplicate) button. A copy is created with the same settings. The duplicate is saved as a draft.

Yes, edits are immediate. Private cards still require the access key.

You have two options: 1. Multi-image Slider (up to 5 images) in Step 7 "Media", click the Multi-images icon. 2. Stock Image Gallery to choose a thematic image from our library.

In the editor (Step 7), click Multi-images (stacked icon). Upload 1-5 images and set the transition interval (in ms).

If the theme is empty, the thumbnail may fall back to a default look. In edit mode, make sure a theme is selected and save. (Some thumbnails refresh after saving.)

From the dashboard, click Edit on the card thumbnail. Update what you need and click Save. Existing settings (theme, privacy, key, etc.) are preserved.

Yes, if your role, level or permissions allow duplication.

When the option is available on your account, it lets you use an existing card as a starting point. If the option does not appear, it generally means it is not enabled for your current profile.

In step 2 of the wizard, select a theme from the categories. Locked themes require a higher level.

In step 5, choose an event and a tone, then click on "AI suggestion". A text will be generated, you can adapt it before inserting.

Step 8 allows you to enter a long message. Use the toolbar to format (bold, italic, alignment, etc.).

Once the image is imported, use the sliders or the +/- buttons in the control bar to change the width, and the arrows to move it.

In step 7, click on the video button (📹) and select a video file. The video will appear in the preview.

Click on "Record" in the video section, allow access to camera and microphone. The video will be captured and added automatically.

A draft is only visible to you. A published card is accessible according to its visibility (public or private).

In Step 10, select "Public" (🌐). Any private key will be revoked.

• Public: accessible via the link.
• Private: requires the link and an access key.

You can choose this mode when creating/editing.

On the card page, use the buttons for WhatsApp, Facebook, Email, or the QR Code.

No. FeelFlow does not sell your data. Data may be hosted by technical providers only to operate the service. See the Privacy Policy for details.

Only those with the link and the access key. Owners and admins have full access.

The key is shown in the card editor (dashboard). Keep it safe: FeelFlow cannot guarantee recovery if it’s lost.

• Open the card (View button / link).
• Copy the URL.
• If it’s private, also share the access key.

Yes. From the dashboard, use the delete action (if available for your account). Deletion removes the card and related data.

On the homepage, use filters by keyword, event, country and sort by date.

On the card page, a "Share" section displays a QR code. Scan it to directly access the card.

On the card, a "🔒 Private" badge indicates that it requires an access key. Public cards have a "🌍 Public" badge.

The AI only generates text (Step 5). It does not create images.

We accept standard formats: JPG, PNG, WebP, and GIF. Max size is usually 10–25 MB.

MP4 and WebM are recommended. Duration depends on your level: 15s, 30s, or unlimited.

The maximum size is 25 MB per media file (image, video, or audio).

Yes, Step 7 is mobile-optimized. You can upload or record directly.

You can add images and, depending on options, record or upload audio/video. Limits (size/format) depend on server configuration and your browser.

Common formats: JPG, PNG, WebP, GIF. Maximum size depends on server configuration.

MP4, WebM, OGG are generally supported. Maximum duration depends on your level (15s, 30s, unlimited).

Yes, file size is limited (e.g., 25 MB for videos). Check the server configuration.

The AI proposes a text based on the selected event and tone. You can then edit it manually.

Choose a title, a style (mode , classic, etc.), and select which messages to include.

From the card or dashboard, use the PDF generation option. The PDF can include the main text, media, and guestbook messages depending on your settings.

Visitors can leave messages (depending on your settings). Messages appear on the card and may be included in the memory-book PDF.

On the card page, in the "Guestbook" section, choose "Text message", enter your name and message, then send.

Select "Video message" or "Audio message", upload a file or record directly. Respect the duration limits.

Yes, depending on the card owner's level: 15s, 30s, 60s or unlimited.

Click on the heart under a message to like it. The counter increments. Visitors can like without being logged in.

If you are the creator or admin, a "Reply" button appears. Enter your reply and choose whether it is public.

Moderators and admins have buttons to block or delete a comment. Blocked comments are hidden from visitors.

In step 9 of the wizard, you can enable the guestbook, set whether it is open, visible, and specify opening/closing dates.

Yes, when generating the PDF, you can check/uncheck the messages you want to include.

Enable replies in the guestbook settings. Then creators can reply. Replies can be made public.

Features are accessible using tokens. For example, duplicating a card costs 10 tokens, generating a PDF costs 20 tokens, and opening a guestbook costs 15 tokens.

You can extend the duration using tokens: +7 days (5 tokens), +30 days (15 tokens) or +90 days (20 tokens).

Some advanced features, such as themes, videos, or premium shapes, require tokens. Prices vary depending on the option (e.g., premium theme 15 tokens, unlimited video 50 tokens).

Tokens are used to activate features on your cards and guestbooks. Each action consumes a certain number of tokens, automatically defined in the system.

Yes, prices may change.

They are defined in your profile and may be adjusted based on offers, promotions, or service updates.

Prices displayed on the platform always reflect the current configuration.

Token packs are defined in the administration panel.

Current configuration:
Mini : 100 tokens – 4,99 EUR
Midi : 250 tokens – 9,99 EUR
Maxi : 600 tokens – 19,99 EUR
Ultra : 1500 tokens – 39,99 EUR

Any changes are automatically reflected.

Depending on your status, some or all options are included. If an option is not part of your current plan, you can purchase it individually. Pricing for these options can be found directly in your profile.

Current pricing:
Delete a PDF : 2 tokens
Import an image (from PC) : 2 tokens
Standard shapes : 2 tokens
Edit a PDF : 3 tokens
Medium shapes : 4 tokens
View PDF books : 5 tokens
Delete a card : 5 tokens
Smart gallery : 5 tokens
Multi-images / slider : 5 tokens
+7 days : 5 tokens
Video Message (15s) : 5 tokens
Standard themes : 5 tokens
Premium shapes : 6 tokens
Duplicate a card : 10 tokens
Create private cards : 10 tokens
Card video (15s) : 10 tokens
Record a video : 10 tokens
Import a video : 10 tokens
Audio Message (30s) : 10 tokens
Guestbook replies : 10 tokens
Medium themes : 10 tokens
Download a PDF : 15 tokens
+30 days : 15 tokens
Open guestbook : 15 tokens
Premium themes : 15 tokens
Generate a PDF : 20 tokens
Card video (30s) : 20 tokens
+90 days : 20 tokens
Audio Message (60s) : 20 tokens
Video Message (30s) : 20 tokens
Audio Message (unlimited) : 40 tokens
Card video (unlimited) : 50 tokens
Video Message (unlimited) : 50 tokens
Upgrade to Medium : 1000 tokens
Upgrade to Premium : 2000 tokens

Displayed prices are automatically updated based on the current configuration.

The validity period of tokens depends on the purchased pack.

Currently configured durations:

Mini : 60 days
Midi : 90 days
Maxi : 120 days
Ultra : 365 days

These durations are automatically updated according to the administration settings.

Tokens allow access to premium features on the platform.

Each action (advanced creation, media addition, specific options, etc.) may consume a certain number of tokens.

Costs are defined in the administration and may evolve over time.

Durations depend on the level policies defined in the admin panel.

Current configuration: Upgrade to Medium : 1000 tokens
Upgrade to Premium : 2000 tokens

If durations are changed in the admin, this answer is updated automatically.

When a promotional offer or promo code is available and valid, it is applied according to the rules set by the platform. The conditions displayed at the time of purchase are binding.

Yes, when a duration extension is offered for your card.

Currently configured rates per day by level: +7 days : 5 tokens
+30 days : 15 tokens
+90 days : 20 tokens

The exact cost depends on your level, the number of days added and the active configuration in the admin panel.

Yes. Depending on the chosen offer, the activated option or the access level, certain durations may vary. The duration displayed on the platform at the time of activation or purchase is binding.

In your profile, Referral tab, enter your code in the 🎁 field and click Apply.

Available payment methods are defined in the administration panel.

Currently available methods:
Stripe
Manual (admin confirms after payment)

These options may change at any time depending on the configuration.

A promo code can unlock a benefit depending on its configuration: tokens, options, temporary level upgrades, or other features allowed by the administration.

• A code may be time-limited.
• It may have a maximum number of uses.
• It may be restricted to one use per account.
• An expired, inactive, or already used code may be rejected.

The exact benefits depend on the active code at the time of use.

Some features depend on your role, level, active permissions, and sometimes the card's status.

For example, access to certain shapes, themes, media, durations, exports, duplications or moderation actions may vary by profile.

If an option is missing, first check your level and current rights. If needed, contact the administrator.

Check your connection and refresh. Ensure the card is published and, if private, the access key is correct.

Verify your use ame/password or use the "Forgot Password" link.

Ensure you selected at least one guestbook message and the card is published.

Make sure the URL is complete and the key is correct (no extra spaces). If you are the owner, verify the key in the card editor.

Supported: JPG, PNG, WebP, MP4, MP3. Check size limits (25MB video/15MB audio).

Use a mode browser. Ensure the format is supported (MP4/WebM/MP3).

Check if the guestbook is open. Name and message are mandatory for text posts.

Check the format and size. If the problem persists, contact the administrator.

Make sure the file is valid and in a supported format. Try again.

Check your spam folder. If nothing arrives, use the contact form to ask for help.

Use the contact/support channel. FeelFlow may restrict or remove access to content reported as abusive.

As a moderator, use the 🚫 button under the comment. The comment will be hidden with a notice.

The ✕ button permanently deletes a comment (reserved for admins and moderators).